Delivery Information

Delivery Information

If you have any questions please email us at support@stakehillnurseries.co.uk and we will try reply within 24 hours.

You can also contact us by "clicking here" and filling out our online enquiry form.

*To get free delivery your order not including postage must be £50.00 or more and must be placed online only.

Free delivery does not include customers visiting our nursery and any orders placed in person on the nursery will have a local delivery charge.

We have a very experienced team packaging and despatching all orders placed and we aim to dispatch most orders within 1-2 working days Monday to Friday (Ssome orders cannot be dispatched on Friday). In some cases we try to avoid dispatching plants on a Friday to avoid more sensative plants being in the post over the weekend.

Most orders usually arrive within 1-2 working days although sometimes they take slightly longer.  In the unlikley event dispatch will be delayed, we will contact you via telephone or email to keep you updated.

Larger orders, which need dispatching via a courier on a pallet (usually these are large quantities of hedging plants or very large plants) will not be dispatched until a suitable delivery date has been agreed with the customer.  These orders will be dispatched 24 hours before the agreed delivery date.

There may be occassions when we delay the dispatch of plants that have been ordered just before the weekend until the following Monday.  This is to prevent them being held over the weekend in a warehouse and to enable us to ensure that your plants arrive in the best possible condition.

We'd like to stress, (that although there are exceptions) the vast majority of our orders are dispatched within 24 hours of the order being received.

 

What happens if you are not in when we attempt delivery of your order?

When your order is dispatched you will recieve a email letting you know, so you can expect your order to be delivered within a couple of days.

Smaller, lighter orders are normaly dispatched with Royal Mail using their 1st class service and normaly arrive the day after dispatch. Should you not be available when inital delivery is attempted, a card will be left and your order can be collected from your local Post Office or you can re-arrange delivery.

Large items are dispatched with one of our couriers which include TNT, DHL and Parcel Force. Should you not be available when they attempt delivery they will post a card through your door and you can re-arrange a more suitable delivery day, although they automatically try to redeliver the following day.

Delivery Charges

Delivery charges are kept as low as possible and the amount of postage is calculated in our online shopping basket (simply add items to your shopping cart and the postage cost will be displayed automatically).

Orders over £50.00 will get free delivery (£50.00 must not include postage and the value of items must be £50.00 or more.
Postage costs start from as little as £3.99 (inc VAT) for the smaller items and plants, and for larger, bulkier items, postage will be slightly more.  Postage for larger items and plants start from £6.99 but will never exceed £9.99 regardless of the size of your order.

Some items include free delivery.

Postage costs will never be more than £9.99 no matter how much you purchase from us.

Please note that if you live in Northern Ireland, Channel Isles, Isle of Man, Isle of Wight or the Scottish Highlands then there will be a postage surcharge.  Please contact us before placing your order for further information on how to order and full delivery costs.

So how are your plants packed to ensure they are delivered in good condition?

We are so proud of our packaging that we have decided to give a couple of examples of how plants are packaged by our packaging team on the nursery.

Wth so many different size and shaped plants available we have lots of custom made packaging, from strong plastic blister packs that fit tighly around the pot and plant, to strong cartons that hold larger plants in place with ties to secure the pots and prevent plants moving.

Some of our plants are even dispatched in large strong plastic crates designed to protect plants in transit.

 Examples of our packaging coming soon! Watch this space

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